Cancellation & Returns

At 200med, we strive to ensure that your healthcare needs are met seamlessly. While many orders are fulfilled via Cash on Delivery (COD), we also accept online payments. Below are our clear guidelines for order cancellations, returns, replacements, and refunds.

1. Order Cancellation

You may cancel your order at any time before the order is marked as "Dispatched" or "Out for Delivery".

• How to cancel: Navigate to the "My Orders" section in your account dashboard and click "Cancel Order". You may also refuse the delivery at your doorstep without any penalty.
• Post-dispatch: If the delivery executive has already reached your location, we humbly request you to accept the order unless the items are defective, as medicines require strict temperature and handling control.

2. Return & Replacement Policy

Medicines and healthcare products are sensitive items. Once dispensed and accepted, they generally cannot be returned or exchanged. However, we accept returns and will provide immediate replacements under the following circumstances:

• The product delivered does not match your order (wrong item/dosage).
• The product is past its expiry date or is within 30 days of expiry at the time of delivery.
• The product was damaged in transit (e.g., broken seals, crushed boxes, leaking bottles).

3. How to Request a Return

If you encounter any of the issues mentioned above, please report it within 48 hours of delivery.

1. Email our support team at vkvimal14@gmail.com with your Order ID and clear photos of the defect/issue.
2. Our pharmacy partner will review the request.
3. Upon approval, a delivery executive will pick up the incorrect/damaged item and deliver the correct replacement at no extra charge.

4. Refunds

For Cash on Delivery (COD) orders: You only pay when you receive and are satisfied with your order. If a replacement cannot be sourced for a returned defective item that you have already paid for via COD, our support team will manually process a bank transfer refund to an account of your choosing within 5-7 business days.

For Online Payments (UPI / Card): If you cancel your order before dispatch, or if a replacement cannot be sourced for a valid return, we will initiate a refund to your original source of payment. The refunded amount will reflect in your account within 5-7 business days, depending on your bank or card issuer.

For any disputes or grievances regarding cancellations or returns, please contact our Grievance Officer at vkvimal14@gmail.com.